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CU Online +

We Have Upgraded Our Online Services  

This upgrade introduces new Strong Customer Authentication (SCA) in line with PSD2. 

What does this mean to you?

It simply means enhanced security steps have been added to give you peace of mind.  Changes have been made to how you will log in and how you will set up/amend a payment.

Account Access

Existing cu Online+ Members

There will be an additional level of security that you must enter in order to be able to access your account.  Please note that you will only need to enter your PIN once to activate the new security login following which the PIN will no longer be required as a new 3 step process must now be followed:

New cuOnline+ Members: First Time Access

There will an additional one-time activation security step for members accessing their accounts for the first time as follows

Enter Username  Click login

Enter Password  Click continue

Generate OTP Click Generate OTP

You will receive a secure SMS

The code within the SMS must be entered at this point

Click I approve this transaction

Enter activation PIN Click submit

Online users will be able to access more services. 

The new services include:

Become a member (new)

Make loan applications (new)

Make payments by Debit Card (new)

View balances & transactions

Transfer funds from your CU account

Pay bills

Access your IBAN & Bic details

Print Statements

To Register for online access click here


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