1. Can I view my account online?
Yes, you can register for Online Banking, once registered you can view account balances, download statements, transfer funds, apply for a loan and much more. Click here to find out more about Online Banking.
2. Is there a Monaghan Credit Union Mobile App?
Our Mobile App is called “Monaghan Credit Union” and can be downloaded from the Google Play Store or Apple App Store, wherever you get your apps. Full details on the Mobile App.
3. Can I transfer money into and out of my Monaghan Credit Union Account?
We allow members to transfer money electronically from their bank account to their credit union, and vice versa. All we need is your bank IBAN and BIC, as well as your member IBAN and BIC. Feel free to contact us if you’ve any questions.
4. Can I pay bills online?
Yes, you can pay bills online and in branch. You will need the receiver details for the bill you wish to pay. You can set up a frequency (weekly, fortnightly or monthly) on your account for a set date with a set amount to pay. Or you can also make one-off payments at any time.
5. Are there charges for online or electronic transfers?
No all-electronic payments are free of charge. However, if you transfer funds abroad using another currency (dollar/sterling etc) you will pay foreign exchange fees. Foreign exchange transfers can be done in branch only.
6.What do I do if I can’t remember my username and/or password?
When logging in you will see the option to click “Forgot Username” and “Forgot Password”. If you click “Forgot Username” you will be prompted to enter your email address and you will be sent your Username via email.
If you click “Forgot Password” you will be prompted to enter your memorable word. If you do not have this or cannot remember please contact us and we can issue you with a new password.
7. My online banking is suspended, what do I do?
Contact us by phone or email to have your online account reactivated.
8. When I log in, I get an error message saying “Invalid Credentials”, what do I do?
This message means you are using an incorrect username/ password, or incorrect case for the username/ password e.g., capital letters where they should be lower case. If you are unsure of your username, click “Forgot Username” when logging in and you will get a reminder.